At Mike Vaughan Cycles we want you to be 100% satisfied with any product that you have purchased. If, in the unlikely event, you are not 100% happy with your purchase, we will refund the cost of the product, provided that it is returned in a perfect saleable condition within 14 days. Any item bought in error will be exchanged, (ie where you buy the wrong size.) providing we have a replacement item in stock, this however will incur a carriage cost for the replacement item. If we send an item in error, please inform us of this and we will cover postage costs for the replacement. All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer but this warranty must be carried out through us. If you feel that you have an item that is faulty, please return it to us with a copy of your original proof of purchase. If the item is deemed by us to be a genuine warranty, we will repair or replace the item at our discretion and return the item to you carriage free. If the item is deemed not to be warranty and you wish the item to be returned back to you, this will incur a postage charge. When returning an item to us, we are not responsible for postage costs. In many cases postage is free when sent to you and we will endeavor to keep this so; however we cannot cover the postage/carriage of an item returned us to be refunded, exchanged or warranted. Please remember to include your original receipt and contact details when returning any item to us, along with a description of the problem.