Orders placed after 3pm will be classed as the next working day

Click and Collect

Our Click and Collect Service from our High Street store is free of charge. We are located in the High Street in Kenilworth, Warwickshire. When you place your order, you’ll be asked how you would like to receive updates, and we will use this method to notify you of when your product is ready to collect.

If your order is currently in stock in store, it will be ready to collect within 24 hours.

Generally, if your order is for a product stocked at our supplier’s warehouse, it will be ready to collect in 5 – 7 working days. You will receive notification of when it is ready to collect.

Bikes

All bikes collected from store will be fully built and inspected by a trained mechanic so that it’s ready to ride. We will notify you when your bike is ready to collect, usually within 3 – 5 working days. As a family bike shop we are proud of our handover process. We are happy to make minor adjustments to the fit of your bike and we’ll go through any questions you have.

Please note, if you are purchasing a bike online through finance, it is not possible to collect your bike from our shop as the terms and conditions of the finance scheme state that your bike must be delivered to your home address.

UK Delivery

Our delivery charges are mased on delivery to mainland Britain. Additional delivery charges apply for Northern Ireland, Northern Scotland and offshore UK islands.

Bikes

Bikes will be delivered within 5 working days with a delivery charge of £35.

If you order a bike that attracts a higher delivery charge, we will let you know.

All bikes are built, inspected and boxed by a trained mechanic before being shipped. To allow for shipping, bikes need to be partially disassembled before being boxed. We recommend that a trained bike mechanic assembles your bike ready to ride.

If you do not wish to receive a built bike, please let us know at time of order.

Turbo Trainers

Turbo trainers have a delivery charge of £10 for standard UK delivery

Accessories, Apparel and Components

Most accessories, apparel and components attract free a delivery fee of £5.00.

Your delivery fee will be shown after you’ve added the product to your basket and completed the delivery details.

Local Delivery of Bikes

If your bike is to be delivered to an address within 20 miles of our store, we will deliver your bike, fully built and inspected. We will make minor adjustments to the fit of your bike and we’re happy to answer any questions you have as part of the handover process.

Delivery to Northern Ireland, Northern Scotland and UK islands

Delivery fees to islands within the UK and to Northern Ireland and Northern Scotland are higher.

Bikes have a delivery charge of £50

Turbo Trainers have a delivery charge of £10

Accessories, Apparel and Components £5

International Delivery

Currently we don’t offer delivery outside of the UK

Delivery Times

Stocked in Store

If your order is stocked in our store, your order will be ready to collect, or despatched within 24 working hours. Our store is closed on Sundays, Mondays and Public Holidays, so any orders that are placed after 3pm Friday will be picked for despatch on the following Tuesday.

Stocked in Supplier's Warehouse

If your order is stocked in our supplier’s warehouse, please allow 7 – 10 working days for your order to arrive. Please note, some products have longer lead-times, particular with new bike models. If this is the case, we will contact you to inform you of the lead-time and discuss options such as waiting for the delivery, swapping for an alternative product or receiving a full refund.

Our courier will require instructions on where to leave your goods in a safe place if they are unable to make delivery. Please note we can take no responsibility for lost or damaged goods that have not been signed for.

If the courier fails to deliver your order, they will leave details on how to make alternative arrangements.

Free 6 Week Service

With any purchase of a new bike from us we offer a free six-week check. During the first few weeks of riding, your bike will be going through a settling in period and to keep your bike running smoothly and efficiently it may well need a few adjustments. During the six-week check we will happily check your bike over and make any adjustments necessary.

Please give us a quick call or message before you come in for your free six-week service. We would like to do this at a convenient time for you while you wait and browse around the store.

Mike Vaughan.

Returns

At Mike Vaughan Cycles we want you to be 100% satisfied with any product that you have purchased. If, in the unlikely event, you are not 100% happy with your purchase, we will refund the cost of the product, provided it is returned in a perfect saleable condition within 14 days. Any item bought in error will be exchanged, (i.e. where you buy the wrong size.) providing we have a replacement item in stock, this however will incur a carriage cost for the replacement item. If we send an item in error, please inform us of this and we will cover postage costs for the replacement. All goods that we sell are covered by a warranty. Most items have a warranty provided by their respective manufacturer, but this warranty must be carried out through us. If you feel that you have an item that is faulty, please return it to us with a copy of your original proof of purchase. If the item is deemed by us to be a genuine warranty, we will repair or replace the item at our discretion and return the item carriage free. If the item is deemed not to be warranty and you wish the item to be returned to you, this will incur a postage charge. When returning an item to us, we are not responsible for postage costs. In many cases postage is free when sent to you and we will endeavour to keep this so; however, we cannot cover the postage/carriage of an item returned us to be refunded, exchanged or warranted.

*Items that are a “Special Order” or “Custom made” for you cannot be returned unless there is a fault with manufacture.

Please remember to include your original receipt and contact details when returning any item to us, along with a description of the problem.

If you see a product cheaper at another shop, please fill in the form below and we will see what we are able to do. In order to offer a price match, the product must be

• in stock with a UK retailer
• the product must be new (i.e. not ex-demo stock, ex-display stock or returned stock)
• the same size, colour and specification

We pride ourselves on being a third-generation independent bike shop. We try to be as competitive as we can, but we may not always be able to offer a full price match.

Please complete the form below, with a link to the product you have found cheaper elsewhere and we'll get back to you.

Price Match Form

Please note: Manufacturers can sometimes change the specification of the products from time to time.